The System vs. Your Soul: How Senior Leaders Reframe Criticism

by Jon Plotner

man standing in front of group of men

Stepping into this new role has felt a bit like walking onto a moving train mid-journey. The track was already laid, the cargo already loaded, and the cars already in motion long before I showed up. I’ve been here six weeks, and so far, it’s been surprisingly easy not to take things personally. The systems, tensions, and history I’m bumping into aren’t things I created. When someone is frustrated, some part of me instinctively thinks, “You’re not mad at me; you’re reacting to what you’ve been faithfully carrying for a long time.”

I want to say up front: none of this is about blaming anyone who came before me or criticizing anyone who’s here now. Every leader inherits both gifts and gaps. I’ve stepped into an organization shaped by people who have worked hard, loved well, and made countless good decisions under real constraints. My reflections here are simply about the inner work of leadership—how I’m learning to stay open-minded and grounded as I join that ongoing story, not rewrite it.

Because I’m the “new guy”, I can sit in meetings and genuinely ask, “Tell me what this has been like for you,” without feeling instantly defensive. It’s a gift that comes with fresh eyes: I can listen with curiosity and appreciation for what’s already been built. At the same time, I know that as I begin to make decisions and add my own fingerprints, the emotional distance I feel right now will naturally shrink. So I’m writing this as a way to capture what I’m learning while it’s relatively easy not to take things personally—both for my future self and for any leader stepping into a role where good people have been doing good work long before you arrived.

1. When “I inherited this” becomes “this feels like it’s about me”

Right now, it’s very clear in my mind: I didn’t design this org structure. I didn’t write these policies. I didn’t choose these tools. Other leaders, teams, and boards did their best with the information, pressures, and values they had at the time. When someone shares frustration about what isn’t working, I try to hear it as feedback on the system we’re all living in, not a critique of any one person’s character—past or present.

But I’ve been around long enough, and in enough roles, to know what’s coming. Over time, I’ll be part of the “we” who are shaping what comes next. I’ll participate in decisions that people appreciate and decisions they struggle with. The same folks who are glad there’s fresh energy in the mix may also feel the friction of change. Naturally, some of that pushback will land closer to my identity.

That’s not a sign that previous leaders did something wrong, or that current leaders are being unreasonable. It’s simply the reality that as ownership increases, so does emotional exposure. High-capacity, high-care leaders—past and present—feel criticism more acutely because we genuinely care about our people and our mission.

2. What’s about me vs. what’s about the system we share

One reframe I’m practicing is: “This is for me, but it’s not necessarily about me.”

When someone brings strong emotion, it usually reflects:

  • Their lived experience in this organization’s history.
  • Their hopes and fears about the future.
  • Their perception of how decisions affect them and those they care about.

That’s true whether they’re reacting to a decision made years ago or one made last week. None of that automatically means “someone messed up.” It means people are invested and paying attention.

To keep myself grounded, I’m learning to ask questions like:

  • “If another leader were in my seat, would they likely be hearing similar feedback?”
  • “Is this about who I am, or about how this process, decision, or structure feels on the ground?”
  • “What is this moment telling us about our culture or history that we can learn from together?”

For example, when I hear, “We’ve tried changing this before and it never sticks,” I don’t hear, “No one here knows what they’re doing.” I hear, “We’ve weathered a lot of change, and trust is precious.” That experience includes the efforts of previous leaders and teams who were doing their best, and the emotional fatigue that naturally builds up over time. My job now is to honor that history, not dismiss it, while also gently helping us move forward.

3. Internal boundaries: caring without over-identifying

I care deeply about people and systems—and I see that same care in the leaders and teams around me. None of us are here to clock in and out; we’re invested. That’s a gift, but it also means we’re all at risk of tying our identity too tightly to outcomes, decisions, and other people’s reactions.

To stay healthy in that environment, I’m naming some internal boundaries for myself. They’re not walls against others; they’re guardrails that help me show up as a better collaborator:

  • “I am responsible for my response, not for everyone’s reaction.” That’s true for me, and it’s been true for every leader here.
  • “I will listen fully, but I won’t let others’ urgency define my identity or my worth.”
  • “The emotions I’m hearing are real, and I respect them, but it’s not my job—or any one person’s job—to fix all of them.”

Right now, these boundaries feel natural because I’m new. People are often sharing long-standing experiences that predate any of us individually. Over time, as I become part of the “we” who’s shaping the next chapter, I know these boundaries will keep me from over-identifying with any single decision or season. They’ll help me stay a teammate instead of feeling like I alone am the hero or the problem.

A simple practice that’s helping me: after a hard conversation, I pause and ask, “What’s ours to carry from this?” and “What might belong more to history, context, or dynamics none of us fully control?” That language—“ours” instead of “mine” or “theirs”—keeps me thinking in terms of shared stewardship instead of blame.

4. Tools for not taking things personally in the moment

Even in six weeks, I’ve had moments where a comment lands more sharply than I expect. In those moments, I try to use a tool I often share with leaders: notice the story, name it as a thought, then test it.

Here’s what that looks like for me:

  • Someone says, “Communication has been really unclear.”
  • The instant story in my head might be, “They think I’m failing at communication.”
  • I quietly reframe it: “I’m having the thought that they think I’m failing at communication.”

That small shift reminds me that my interpretation is just that—an interpretation. From there, I can get curious instead of defensive: “Can you share a recent example where communication felt unclear?” “What would clearer communication have looked like for you?”

This approach honors the person’s experience without assuming they’re attacking me—or anyone else. It keeps the focus on “What can we learn?” rather than “Who’s at fault?”

5. A repeatable process for shared learning from hard feedback

Because I know tough feedback is a normal part of leadership in any organization, I want a process that helps me and others treat it as raw material for learning rather than evidence against any particular leader, past or present. Here’s the simple pattern I’m trying to use:

Before: set a collaborative intention

If I know a conversation might be hard, I try to enter it with intentions like:

  • “Today my job is to understand and contribute, not to defend myself or anyone else.”
  • “My goal is clarity and kindness, even if we don’t all agree.”

That posture creates room for all of us to participate without turning the moment into a referendum on previous decisions or current personalities.

During: treat feedback as shared data

In the room, two habits help:

  • Taking notes, so I don’t lose important details and so the other person can see their input matters.
  • Asking clarifying questions: “Can you help me understand where that shows up most?” “What impact does that have on your day-to-day?”

We’re not gathering evidence for a trial; we’re gathering insight for a team.

After: separate signal, history, and shared action

Later, I like to reflect along these lines:

  • Signal: What did we hear that seems important for our future, regardless of who made which decision in the past?
  • History/anxiety: Where might people be reacting to accumulated experiences, not just this moment?
  • Action: What can we realistically do together in response—clarify, adjust, communicate, prioritize—while honoring both our current reality and past efforts?

Closing the loop might sound like: “Here’s what I heard us naming, here’s what I think we can do now, and here’s what may need more time or broader collaboration.” That kind of response respects everyone’s contributions, including prior work that brought us this far.

6. Rhythms that keep our hearts soft and our leadership strong

I’ve learned that my ability not to take things personally is closely tied to my rhythms. When I’m rested, connected, and grounded, I’m more able to see feedback as shared learning. When I’m depleted, everything feels sharper.

So I’m paying attention to practices that help not just me, but all of us, lead from a healthier place:

  • Having safe spaces to process honestly (coaching, mentoring, peer conversations, and even therapy) where we can sort, “What’s about me? What’s about us? What’s about the system?” without shaming anyone.
  • Protecting real rest so that we come back to the work with perspective rather than resentment.
  • Investing in relationships where our worth isn’t tied to our role, so we remember we’re humans first, leaders second.
  • Engaging in activities that reconnect us with joy and purpose, not just responsibility.

For me, there’s also a deeper anchoring in values and calling: why I’m here, what kind of presence I want to be, and how I hope people experience me—regardless of position or season. That anchor has room for the contributions of those who came before and those serving alongside me now; it’s not about replacing anyone’s story but joining it.

A collaborative note to myself and to us

If I could speak to my future self—and to anyone else stepping into a role with a long history—I’d say:

You’re walking into a story that started long before you and will continue long after you. That’s a gift. The fact that you sometimes feel things personally means you care. The fact that others sometimes feel things strongly means they care too.

We don’t need to erase what came before or apologize for being here now. We’re part of the same unfolding work. Our invitation is to:

  • Listen to feedback as a window into our shared reality.
  • Honor the efforts and sacrifices that got us here.
  • Hold our identity and each other with enough kindness that no single conversation has to define anyone.

My hope is that, together, we can keep growing into a culture where it’s safe to tell the truth, safe to feel strongly, and safe to keep learning—without turning our honest experiences into accusations against ourselves or each other.

Written By Jon Plotner

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