Yesterday, I attended a customer meeting with one of our customer success managers, and it turned into a real eye-opener about what leadership should be. My colleague shared on LinkedIn that instead of needing more oversight, Individual Contributors just want ownership and support. When leaders show up, they’re not just a title; they create trust and momentum. It’s key for leaders to champion decisions and support their teams without judgment. Leaders should empower rather than evaluate. The goal is to fuse the roles of leaders and ICs, promoting shared ownership and respect, so everyone wins together. It’s all about partnership, not hierarchy.