Psychological safety is having a moment. Gen Z is going no-contact with parents because they don’t feel safe. Employees are disengaging \u2014 or quietly quitting \u2014 because speaking up feels too risky. The phrase is everywhere: in leadership podcasts, culture decks, HR trainings, and social media threads.<\/p>\n
But here’s what I’ve noticed after years of coaching executives and teams: we’re really good at naming psychological safety. We’re not very good at creating it.<\/p>\n
So let’s fix that.<\/p>\n
Amy Edmondson, consistently ranked among the world’s top management thinkers on the Thinkers50 list, gave us the definition that still holds after her landmark 1999 research:<\/p>\n
“A belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.”<\/p>\n<\/blockquote>\n
My friend and mentor Jenni Catron \u2014 USA Today bestselling author of Culture Matters: A Framework for Helping Your Team Grow, Thrive, and Be Unstoppable<\/em> and founder of The 4Sight Group \u2014 identifies psychological safety as one of five critical elements of a healthy culture. In our work coaching leaders and organizations, we find the same root issue again and again: dysfunctional teams don’t lack talent or strategy. They lack an environment where people feel safe enough to tell the truth.<\/p>\n
Research is easy to agree with. Behavior change is harder.<\/p>\n
In a recent 4Sight Group training, Jenni and I unpacked seven behaviors that actually move the needle. These aren’t personality traits you either have or don’t \u2014 they’re learnable, practicable, and leader-driven. And that last part matters. Leaders set the temperature of every room they enter. Which means the work starts with you.<\/p>\n
Self-Awareness<\/h1>\n
It’s not a coincidence this one comes first. Without it, you can’t accurately assess your ability to do any of what follows.<\/p>\n
Self-awareness isn’t just knowing yourself \u2014 it operates on three levels. Awareness of yourself. Awareness of others in the room. And the one most leaders underestimate: awareness of how others experience your<\/em> leadership.<\/p>\n
I’ve heard great leaders ask this question of the people they lead: “What’s it like on the other side of me?”<\/em> It’s a simple question. It’s also one of the most courageous things a leader can ask \u2014 because the honest answer might be uncomfortable.<\/p>\n
One practical discipline that’s made a real difference for me: build a 3-5 minute buffer before meetings. Don’t walk straight from your last call into the next room. Settle. Breathe. Prepare mentally \u2014 even prayerfully. You can’t read a room you haven’t showed up to yet.<\/p>\n
If you don’t know what it’s like on the other side of you, ask someone who will tell you the truth. Then actually listen.<\/p>\n
Curiosity<\/h1>\n
Here’s what happens as you climb the organizational chart: you get further from the truth. The decisions you’re making are increasingly disconnected from what’s actually happening on the ground \u2014 and if you don’t know that, you’ll keep making the wrong calls with high confidence.<\/p>\n
Curiosity is the antidote. It slows the snap judgment. It makes space for the parts of the picture you’re missing.<\/p>\n
But here’s something I’ve noticed that goes deeper than just better information: curiosity develops the people around you. When you ask instead of direct, you’re not just gathering data \u2014 you’re helping your team learn to think. Leaders who are curious create other leaders. Leaders who just give answers create followers.<\/p>\n
When I feel the pull to give an answer quickly \u2014 and I feel it too \u2014 I’ve learned to pause and ask instead. The most powerful questions are often the simplest:<\/p>\n
“Tell me more. Help me understand. What’s the backstory?”<\/p>\n<\/blockquote>\n
The answers you need are usually already in the room. Curiosity is just how you get to them.<\/p>\n
Consistent Affirmation<\/h1>\n
Hard conversations are hard. That’s not an insight \u2014 it’s just true. And when someone takes the risk of stepping into one \u2014 raising the difficult issue, respectfully disagreeing, naming what everyone else is avoiding \u2014 what you do in that moment determines everything about what happens next.<\/p>\n
If the brave moment passes without acknowledgment, people register the lesson: it wasn’t worth it.<\/em> But if you pause and name what just happened \u2014 “Right there. That took courage. That’s exactly what we need more of.”<\/em> \u2014 you’ve just shifted the culture, even slightly, in the right direction.<\/p>\n
What gets rewarded gets repeated. It’s that simple. Call out bravery in real time, and you’ll get more of it.<\/p>\n
Vulnerability (Going First)<\/h1>\n
Most leaders I coach carry some version of the same fear: if I show weakness, I’ll lose respect.<\/em> It’s understandable. It’s also wrong.<\/p>\n
Bren\u00e9 Brown’s research on this is definitive:<\/p>\n
“Vulnerability is not weakness. It is our greatest measure of courage.”<\/p>\n<\/blockquote>\n
In her work on daring leadership, Brown draws a clear line between leaders who armor up \u2014 projecting certainty, never admitting doubt, avoiding the hard conversation \u2014 and leaders who go first. Armored leaders build cultures of performance and fear. Daring leaders build cultures of trust and candor.<\/p>\n
Going first sounds like: “I was wrong. I don’t know. I might be missing something here.”<\/em> Or even: “I’m going to think out loud for a minute \u2014 and I might disagree with myself before I’m done.”<\/em> It feels risky. It’s actually the most trust-building thing you can do.<\/p>\n
One important nuance: vulnerability isn’t oversharing. It’s calibrated. Who’s in the room, the maturity of the team, the organizational context \u2014 these all matter. The goal isn’t to unload; it’s to model. You can’t ask people to go where you won’t go yourself.<\/p>\n
Naming the Elephant<\/h1>\n
Every team has them \u2014 the things everyone knows but nobody says. The unspoken tension. The pattern that never gets addressed. The decision everyone privately questions but publicly supports.<\/p>\n
These elephants don’t go away because we step around them. They go underground. And underground problems get more expensive.<\/p>\n
Psychologically safe cultures do something specific: they take what’s undiscussable and make it discussable. When I see something in a room that others are clearly avoiding, I name it \u2014 not to create conflict, but to open a door. The sequence I use:<\/p>\n
“Here’s what I’m observing\u2026 Is this the culture we want to create? What are we going to do about it?”<\/p>\n<\/blockquote>\n
And here’s something worth noting: you don’t have to have the answer to name the elephant. In fact, waiting until you have a solution is often why leaders never name it at all. Name it first. The conversation that follows is what surfaces the path forward.<\/p>\n
Psychological safety isn’t the absence of hard conversations. It’s the presence of leaders willing to start them.<\/p>\n
Relational and Physical Access<\/h1>\n
I’ve been in organizations where the senior leader only appeared when something was wrong. You knew it the moment he walked in \u2014 the room shifted. Nobody said anything out loud, but the feeling was immediate: someone’s in trouble.<\/em> His presence had become a warning signal, not a source of safety. Not because he was a bad person, but because access had never been built.<\/p>\n
I’ve also worked alongside a leader who blocked time every Thursday afternoon to walk the halls. No agenda. No performance review in disguise. Just presence. He’d stop and talk when the moment felt right. Over time, when he showed up, the anxiety didn’t. He had built relational access long before he ever needed it \u2014 and when harder moments came, people trusted him because they actually knew him.<\/p>\n
Access has to be built before crisis, not during it. Closed doors, packed calendars, and guarded body language all send a message. So does showing up when nothing is wrong. And here’s the thing leaders miss: when you’re inaccessible, you don’t just lose access to people. You lose access to reality.<\/p>\n
Inclusion (Lack of Privilege)<\/h1>\n
Safety isn’t a resource for the loudest people in the room. It belongs to everyone \u2014 regardless of age, gender, race, tenure, role, or background.<\/p>\n
One of the most revealing things a leader can do is simply watch: who’s speaking, and who isn’t? Who takes up space in every conversation? Whose voice is rarely heard \u2014 and why? Those patterns aren’t random. They’re a map of who actually feels safe.<\/p>\n
In my experience, the quietest people in the room are often carrying the most important perspectives. They’ve just learned \u2014 somewhere, at some point \u2014 that speaking up wasn’t worth the risk. That’s not a them problem. That’s a culture problem.<\/p>\n
Great leaders make deliberate space. They notice the quiet and invite it in: “I haven’t heard from you \u2014 what do you think?”<\/em> Without full participation, you’re only getting part of the picture. And the part you’re missing is usually the part you most need to hear.<\/p>\n
Safety Doesn’t Just Happen<\/h1>\n
Here’s what I want you to take away: psychological safety isn’t created by naming it. It isn’t created by research citations or culture decks or a value on the wall. It is created \u2014 intentionally, consistently, over time \u2014 by leaders who set the temperature and choose to go first.<\/p>\n
These seven behaviors aren’t a checklist. They’re a direction. Pick one. Practice it in your next team meeting. Pay attention to what shifts.<\/p>\n
Because when people actually believe it’s safe to speak up \u2014 everything changes.<\/p>\n
\nJon Plotner is a Lead Culture Strategist with The 4Sight Group and Executive Pastor of Operations at Bethany Community Church. He coaches executive leaders and teams in culture development, organizational health, and leadership formation.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"
Psychological safety is having a moment. Gen Z is going no-contact with parents because they don’t feel safe. Employees are disengaging \u2014 or quietly quitting \u2014 because speaking up feels too risky. The phrase is everywhere: in leadership podcasts, culture decks, HR trainings, and social media threads. 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